Hospitality Cleaning

Hospitality service refers to the professional delivery of comfort, care, and customer-centric support in environments such as hotels, resorts, restaurants, and event venues. It focuses on guest satisfaction, personalized experiences, and operational excellence.

💼 2. Types of Hospitality Services

A. Hotel Services

• Front office (check-in/check-out)
• Housekeeping and room maintenance
• Concierge and bell desk services
• Food and beverage (restaurant, bar, room service)

B. Event & Banquet Services

• Event planning and guest coordination
• Catering service
• Setup and teardown management

C. Food & Beverage (F&B) Services

• Restaurant dining (fine dining, casual, buffet)
• Bar and beverage service
• Catering and banquet management

D. Travel & Tourism Services

• Tour guide and travel assistance
• Airport pick-up/drop coordination
• Travel desk in hotels

E. Resort & Recreational Services

• Spa and wellness
• Sports and leisure activity management
• Poolside or beachside hospitality

F. Corporate/Institutional Hospitality

• Front desk and visitor management
• Facility and pantry services in offices
• Conference and guest arrangements

🛎️ 3. Core Functions in Hospitalit

• Guest reception and registration
• Guest service and concierge support
• Room preparation and housekeeping
• Food & beverage service
• Guest feedback and complaint handling
• Billing and checkout

🔁 4. Standard Hospitality Service Process

Step 1: Guest Arrival & Welcome
• Greeting with courtesy and smile
• Luggage assistance (bell desk)
• Welcome drink or towel (premium hotels)

Step 2: Check-in Process

• ID verification and registration
• Room assignment
• Room orientation and key handover

Step 3: Room Preparation & Housekeeping

• Daily room cleaning and turndown service
• Stocking of toiletries, towels, minibar, etc.
• Linen change as per schedule or request

Step 4: Food & Beverage Service

• Taking orders (in restaurant or room)
• Timely delivery with proper presentation
• Clearing and feedback collection

Step 5: Guest Support During Stay

• Handling requests: taxi, laundry, extra amenities
• Concierge services: city info, bookings, etc.
• Prompt complaint resolution

Step 6: Checkout Process

• Bill preparation and review
• Payment collection (cash/card/online)
• Feedback form or guest survey

Step 7: Post-Stay Service (Optional)

• Thank-you message or email
• Loyalty points or discounts for next stay
• Review request (TripAdvisor, Google, etc.)

🧑‍🍳 5. Staff Roles in Hospitality

• Front Office Executive
• Housekeeping Staff
• Chef & Kitchen Crew
• Waiters/Service Stewards
• Guest Relations Executive
• Event Manager/Coordinator

📏 6. Quality & Service Standards

• 5-star rating systems (cleanliness, responsiveness, ambiance)
• Hospitality etiquettes: smile, eye contact, personalized service
• SOPs (Standard Operating Procedures) for all departments
• Feedback collection and continuous improvement

🧼 7. Hygiene & Safety Protocols

• Daily sanitization of rooms and public areas
• Kitchen and F&B hygiene (as per FSSAI/HACCP)
• Fire safety, first aid readiness, and emergency procedures